J. J. Keller's Training on Demand / Student Portal Technical Guide
Remote Computer Access
With your permission, a member of our support team can use our live remote-assistance tool (GoToAssist™), to view your desktop and control of your mouse and keyboard to help resolve your technical issue. Once the session is closed, the GoToAssist™ access cookie is removed and we no longer have access to your computer.
Determining which version of Flash Player you have installed
It is STRONGLY RECOMMENDED that your computer have the latest version of Flash. Not only does it better help with your overall course-taking experience, but it will provide extra security against viruses and malware that target outdated versions of Flash.
1. Click the link below to determine your current version of Flash: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
2. Under section 2 on that page, the version number should look something like:
Your Flash Player Version: 11.7.700.202
3. Under section 3 on that page, you can find the latest version of Flash for your computer and operating system. Continue down to section 4 on that page to install the latest version of Flash if you don't already have it.
You can also visit www.jjktrainingportal.com/Browserstats.aspx for more information about your browser, your Flash installation and a bandwidth test.
If you are still having problems with Flash, please contact us at 1-888-601-2018 Monday througFh Friday from 6:00am to 6:00pm CT, or email us at email@example.com.
Email Spam Blockers
The Training Portal generates a number of emails to communicate course enrollment and forgotten password requests.
If you do not receive an
email, it is possible that your email provider has blocked the email as spam. Many email programs provide a “white list” or
“safe sender list”. Email addresses on this list will not
be considered to be spam.
Add firstname.lastname@example.org, email@example.com or firstname.lastname@example.org to this list to ensure that email from the training portal arrive in your inbox, not your junk mail.
To ensure full course functionality, your computer will need to
meet or exceed the following requirements:
XP operating system, or later
- 128 MB
card and monitor capable of a resolution of 1024 x 768 pixels
Explorer 8.0 and higher for PC / Mozilla Firefox 3.6 and higher for PC / Google Chrome 17 and higher for PC. If using a Mac desktop or laptop, Safari, Chrome and Firefox typically work, however it is advised you install the latest version of Flash. Support for iPad/iPhone/Android-based tablets and devices is extremely limited at this time.
blockers must be disabled
must be enabled
- The latest version of Flash
is STRONGLY RECOMMENDED. You may experience performance issues if you use older versions of Flash.
must be allowed
Acrobat Reader 7.0 or higher
or company-provided Internet connection