J. J. Keller's Training Portal - Help

J. J. Keller's Training on Demand / Student Portal Technical Guide

Remote Computer Access

With your permission, a member of our support team can use our live remote-assistance tool (GoToAssist™), to view your desktop and control of your mouse and keyboard to help resolve your technical issue.  Once the session is closed, the GoToAssist™ access cookie is removed and we no longer have access to your computer.

Determining which version of Flash Player you have installed

It is STRONGLY RECOMMENDED that your computer have the latest version of Flash. Not only does it better help with your overall course-taking experience, but it will provide extra security against viruses and malware that target outdated versions of Flash.

1. Click the link below to determine your current version of Flash:

2. Under section 2 on that page, the version number should look something like:
         Your Flash Player Version: 11.7.700.202

3. Under section 3 on that page, you can find the latest version of Flash for your computer and operating system. Continue down to section 4 on that page to install the latest version of Flash if you don't already have it.

You can also visit for more information about your browser, your Flash installation and a bandwidth test.

If you are still having problems with Flash, please contact us at 1-888-601-2018 Monday througFh Friday from 6:00am to 6:00pm CT, or email us at

Email Spam Blockers

The Training Portal generates a number of emails to communicate course enrollment and forgotten password requests.

If you do not receive an email, it is possible that your email provider has blocked the email as spam. Many email programs provide a “white list” or “safe sender list”. Email addresses on this list will not be considered to be spam.

Add, or to this list to ensure that email from the training portal arrive in your inbox, not your junk mail.

Computer Requirements

To ensure full course functionality, your computer will need to meet or exceed the following requirements:

  • Windows XP operating system, or later
  • 128 MB of RAM
  • Speakers or headphones
  • Video card and monitor capable of a resolution of 1024 x 768 pixels
  • Internet Explorer 8.0 and higher for PC / Mozilla Firefox 3.6 and higher for PC / Google Chrome 17 and higher for PC. If using a Mac desktop or laptop, Safari, Chrome and Firefox typically work, however it is advised you install the latest version of Flash. Support for iPad/iPhone/Android-based tablets and devices is extremely limited at this time.
    • Pop-up blockers must be disabled
    • JavaScript must be enabled
    • The latest version of Flash is STRONGLY RECOMMENDED. You may experience performance issues if you use older versions of Flash.
    • Cookies must be allowed
  • Adobe Acrobat Reader 7.0 or higher
  • Broadband or company-provided Internet connection